'Username / Password pair not found'
If you are unable to login with your password and receive the error "Username / Password pair not found", there are a number of possible causes. Please ensure:
- You are entering your username without any spaces or punctuation (in the format ABC123 or ABC1234)
- You are not entering a personal email address or your student ID number in the username field
- You are entering your password in a case sensitive manner with no spaces, and not copying and pasting.
Your University username and password will have been sent to you in the email inviting you to complete Online Registration. If you continue to have problems with your username and password, please contact the IT Service Desk.