My account is suspended

If you are receiving a message that your account has been "suspended for security reasons", it is likely that your password has been entered incorrectly 3 times or more.  Alternatively, your account could have become compromised and had to be temporarily disabled.

If you receive this message please click on the Contact Us button below or call 0121 414 9009 (open 9 - 5 Monday to Friday) and the Registration Helpline will be able to assist you.

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