My letters are missing or wrong on the Verify Secure Documents website
Proof of registration letters are available on the Secure Documents website (Verify) throughout your studies, as long as you are a normally registered student. Letters are also available for alumni who graduated from 2015/16 onwards.
When a change is made to your student record (for example, you update your address, or a course transfer is completed), your letters will normally be updated by the end of the following working day.Verify letters are not available for students with the following registration statuses:Please see our information on how to request a letter if your letters are not available on Verify.If there is something wrong with your letters on the Verify Secure Documents website, or you can't view your letters and think that you should be able to, please click the contact us button below and send us a message to let us know.In your message, please include:
- Your name, student ID number and course of study
- What you can currently see when accessing your letters
- What you think is wrong
We will then investigate the issue for you.