I have concerns - what should I do?
The University of Birmingham is committed to providing a high quality educational experience, fully supported by a range of academic and administrative services and facilities.
From time to time, however, things do go wrong, and the University recognises the need for students to be able to express their dissatisfaction where this happens.
The Code of Practice on Student Concerns and Complaints is divided into two main stages which must be followed sequentially: the informal stage and the formal stage, as follows:
Stage 1: Raising a Concern
- After initial consideration of a concern by a relevant member of staff, a student can request a formal investigation by the Head of School/Corporate Service or Student Conduct, Complaints & Appeals.
Stage 2: Senate Review Panel
- After the review of the concern by the Head of School/Corporate Service or Student Conduct, Complaints & Appeals, a student can request further intervention and potentially a hearing by a Review Panel.
It is expected that concerns would normally be raised with an appropriate member of staff within one month of the relevant incident.