How do I make a formal complaint?
The University of Birmingham is committed to providing a high quality postgraduate experience; however, we understand that from time to time things do go wrong, and the University recognises the need for postgraduate researchers to be able to express their dissatisfaction when this happens.
The University of Birmingham has a two stage student complaints process:
- Stage One - you can raise a concern. This is the informal stage of the complaints process.
- Stage Two - if matters are not resolved, you can submit a formal complaint.
Step by step guidance on the student complaints process and copies of the necessary forms.
We also recommend that you read the full Code of Practice on Student Concerns and Complaints before submitting any documentation.