If you have any difficulties accessing the Student Gateway, you should first check if you can login to other services that use the same type of login (Azure), such as the University intranet or MyUoB mobile app. If you cannot login to any of these services, your problem may be a wider issue with your University account.
If you can login to the Student Gateway okay, but then have an issue opening your GRS2 forms, there may be an issue with your account specific to PGR supervision, such as not being correctly linked to your supervisor.
In ether case, you will need to contact the IT Help Desk for further help. You can contact the IT Helpdesk by phone on 0121 414 7171 or log an online call. Please give details about exactly where you are having issues.