My student ID card has not arrived, what do I do?
New UK Students starting in September for the upcoming year
If you are a UK national student, with a home address in the UK and completed Online Registration in the main registration period (July to first week in September) and your card does not arrive in the post, you will be able to request it when you arrive at the University by visiting the Welcome Registration Marquee during Welcome or the Aston Webb Student Hub during the rest of the academic year. We recommend visiting us as this is the fastest route to get your ID card.
If you are unable to visit, such as you are distance learning, then please submit a request form. If you have submitted a form and have not received your card two weeks after receiving the confirmation it has been processed, please drop us a visit if you are on campus or click on the ‘Contact Us’ button below.
All other new UK students (non-September start dates)
In the first instance students are asked to request their card by either visiting us in the Aston Webb Student Hub or by submitting a request form for those distance learning. If it has been over 2 weeks since you ordered an ID card via the request form and received confirmation it was processed, please visit us in Aston Webb Student Hub or contact us by clicking the ‘Contact us’ button below’.
EU and international students based in Birmingham starting in September for the upcoming year
EU and international students who have completed registration you will be required to complete a Right to Study check before your student ID card can be issued. If you are joining us either in September or January, you will be invited to book an appointment to provide your documents. At your appointment your ID card will be issued (subject to your RTS being authorised).
If you are joining us outside of September/January, please visit the Aston Webb Student Hub where you can complete your Right to Study and/or request your student ID card. For more up to date guidance on how to complete Right to Study, please read our 'My Right to Study' webpage.
EU and international students who are distance learning
For students who are distance learning overseas (including students based in Singapore), please fill in our request form and we will post this to you. Please be advised, if you are located outside the UK you will be required to pay for DHL delivery charge due to a change in UK postal regulations.
Jinan: Your first ID card will be requested by your administration team. If you card is damaged, we would recommend you contact your school and they will request this on your behalf. If you have lost your student ID card, you will be required to pay £10 for the replacement via our Online Shop.
Current student
You can request for a replacement ID card through Online Shop or a request form and it has been more than 2 weeks since receiving your confirmation it has been processed, please visit us in Aston Webb Student Hub or contact us by clicking the ‘Contact us’ button below’.