During the Welcome period, we expect demand for our services to increase as we welcome students back to campus at the start of the Academic Year. We hope that this webpage will help you access our services as easily as possible.
Documents at the start of the Academic Year
We know that getting your student ID card and proof of your studies is really important at the start of the Academic Year, and we hope to make the process as straightforward as possible.
ID cards - You can request an ID card to be posted to you, and for details of where you can collect it on campus over Welcome. You can also view our ID card FAQs for answers to the most common ID card queries or to ask a specific question online.
Letters - Current registered students can access a proof of study letter online through Gradintelligence. Alumni who graduated from 2002 onwards should use the account recovery process to gain access to their documents and the direct Gradintelligence login thereafter.
The official proof of study letter available through Gradintelligence has been designed to be used for a variety of purposes. If you want to include information other than what is included in our standard template, this would be classified as a bespoke letter. Please see the bespoke letter request form.
If you started your course before 2002, you can order your letter through the Online Shop.
Other Hub services
Our studenthelp website has information on a wide range of Hub services from administration to specialist support, registration to graduation and beyond. It contains more than 1000 FAQs as well as the ability to log a query online, where it will be answered as swiftly as possible by the best placed team to deal with your request.
You can also access information on key Hub services via the details below.