UB Heard

UBHeard is a confidential listening and support service for all registered students (undergraduate and postgraduate) that gives you immediate emotional and mental health support 24 hours a day, 7 days a week, 365 days a year.

Call the service now on 0800 368 5819 (Freephone UK*) or 00353 1 518 0277 (International), or visit the UBHeard portal.

You will be able to speak to a mental health professional and counsellor who will guide you through any issues you may currently be facing – at University or at home. UBHeard offers immediate in-the-moment telephone support, and where appropriate, up to six sessions of counselling for mild-moderate issues. 

The service also offers a portal of resources that you can tailor to your specific needs as well as a live chat function.  

The service can be used to support with issues including: 

  • Student Work Life Balance
  • Cyberbullying
  • Anxiety
  • Low Mood
  • Stress
  • Resilience
  • Self Esteem/Self Confidence
  • Bereavement
  • Social Media Use
  • Self-Care
  • Alcohol & Drug Use

Or any other emotional challenges you might be facing.

The service is 100% confidential and free to use as a University of Birmingham Student. Counselling is delivered via telephone or video.

Contact UBHeard via Live Chat by logging in to the UBHeard portal (you can easily create an account with your UoB email address). 

or

Text ‘Hi’ to 0035387 369 0010 for SMS & WhatsApp Support (standard rates apply)

*some phone providers do charge for freephone numbers so please check with your service provider.

What happens if I use the text service?

You will receive a reply to ask for your full name, address and how you are accessing the service. Once this has been received, you will be invited to call the helpline above to have a mental health consultation with the team to discuss how best we might support you.

If you are referred for counselling, support is available in a range of languages and you are welcome to request counselling from practitioners who are from a diverse range of backgrounds including; BAME, male and female practitioners and those with additional training in supporting those who identify as LGBTQ+. You can discuss this with the Case Manager directly if you wish to explore these options.  

UBHeard is delivered by an external partner Spectrum Life on behalf of Student Services who oversee and monitor the quality of the service provided. 

Colleges

Professional Services