Urgent Mental Health Support

If you feel you need urgent support for your mental health, here is some useful advice:

In an emergency always call 999 if you, or someone else, is seriously ill, injured or life is at risk.

For urgent mental health support

  • If you have a GP, please contact them and ask for an emergency appointment. If they are not open, they should have an out-of-hours number you can call.
  • If you need urgent mental health support, please call 111 and select the mental health option. You can also get help from 111 online and check your mental health symptoms - NHS 111 If necessary you will be booked an appointment at your local Urgent treatment centre (UTC) or advised to attend A and E.
  • You can also call 111 if you need help due to running out of prescription medicine and cant see GP or need emergency contraception.
  • If you do not have a GP, you can register with your local GP.
  • If you believe you are unable to keep yourself safe you can attend your local A and E for immediate crisis support or call 999. The nearest A&E to the University is at Queen Elizabeth Hospital Birmingham.
  • If you are in Birmingham and are under 25 you can call Forward Thinking Birmingham Forward Thinking Birmingham on 0300 300 0099. Students of any age can call Birmingham and Solihull 24/7 crisis number 0800 915 9292
  • If you are in Birmingham you can book an appointment at one of the MIND Talking spaces which are open every evening and at the weekend where you can access crisis support and assessment – please see Talking Space (Inc Crisis Support) - Birmingham Mind
  • You can find local mental health services  in your local area who provide support in your area.

Additional support in a crisis

Under 25 – Contact Forward Thinking Birmingham for 24/7 urgent help

Over 25 - Birmingham and Solihull mental health helpline available 24/7  

Alternatively you can:

  • For "in-the-moment" 24/7 wellbeing support, contact UBHeard, our Mental Health support line. Call the service on 0800 3685819 (Freephone) or text ‘Hi’ to 074 1836 0780 for SMS & WhatsApp Support (standard rates apply). The available to use to all registered University of Birmingham students.
    • Visit Mind for lots of information and advice about mental health including how to get help now
    • Call the Samaritans on 116 123. They operate a confidential, free to call service 24 hours a day, 365 days a year.
    • Call SANEline a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, on 0300 304 7000 (open 16:30 to 22:30pm every day).
    • Text SHOUT to 85258 (24/7 text service), if you’re experiencing a personal crisis, are unable to cope and need support.

Suicidal Thoughts:

If you are experiencing suicidal thoughts and feel you are about to act on these please immediately call 999 or visit your local A and E

1 in 5 people will experience thoughts of suicide in their lifetime – and in reality the number is much probably higher. Having suicidal thoughts often means that things have become too difficult or the emotional pain someone is experiencing is too much. If you, or someone you know feels suicidal please contact the numbers and/or services listed above.

MIND also provide information and support for people who are feeling suicidal including how to create a safety plan.  There is a helpful video with advice for speaking with your GP about suicidal thoughts here: GP guide for young people - University of Birmingham

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