Urgent Mental Health Support

If you feel you need urgent support with your mental health, here is some useful advice:

Always call 999 if someone is seriously ill or injured, and their life is at risk.

In the first instance:

If you are resident in Birmingham:

Under 25 – Contact Forward Thinking Birmingham for 24/7 urgent help

Over 25 - Birmingham and Solihull mental health helpline available 24/7  

Alternatively you can:

  • Call 111 for free urgent care advice in situations that are not life-threatening.
  • Call the Samaritans on 116 123. They operate a confidential, free to call service 24 hours a day, 365 days a year.
  • For "in-the-moment" 24/7 wellbeing support, contact UBHeard, our Mental Health support line. Call the service on 0800 3685819 (Freephone) or text ‘Hi’ to 074 1836 0780 for SMS & WhatsApp Support (standard rates apply). The available to use to all registered University of Birmingham students.
  • Call SANEline a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, on 0300 304 7000 (open 16:30 to 22:30pm every day).
  • Text SHOUT to 85258 (24/7 text service), if you’re experiencing a personal crisis, are unable to cope and need support. 

Suicical Thoughts:

If you are experiencing suicidal thoughts and feel you are about to act on these please immediately call 999 or visit your local A and E

1 in 5 people will experience thoughts of suicide in their lifetime – and in reality the number is much probably higher. Having suicidal thoughts often means that things have become too difficult or the emotional pain someone is experiencing is too much. If you, or someone you know feels suicidal please contact the numbers and/or services listed above.

MIND also provide information and support for people who are feeling suicidal including how to create a safety plan.  There is a helpful video with advice for speaking with your GP about suicidal thoughts here: GP guide for young people - University of Birmingham

In an emergency:

Always call 999 if someone is seriously ill or injured, and their life is at risk.

The Mental Health charity Mind has created useful resources on ways to help yourself cope during a crisis.

For further information about seeking urgent support please visit Birmingham and Solihull’s Mental Health Trust’s webpage about what to do in an emergency.


Professional Services