About the Mental Health and Wellbeing Service

Mental Health and Wellbeing services are open remotely. We are currently offering online sessions and will be restarting a limited face-to-face service from Monday 27th September 2021. When you register you will be asked how you are able to attend sessions. Please note that we do currently have a very limited capacity for face-to-face sessions for some aspects of our service, so you may wait longer or may need to be referred on if you can only attend sessions in-person. You can, however, access face-to-face support on campus through the Pause drop-in service or explore external services that offer face-to-face support, or discuss alternative options with your GP.

Mental Health & Wellbeing services offer registered students remote video calls for therapeutic support for students across the UK. We are also delighted to offer registered students access to 24/7 mental health support where you can speak with a Counsellor anytime day or night, 365 days a year, using our telephone helpline/text/live chat service UBHeard. We work with students who are experiencing a whole range of psychological or emotional issues including depression, anxiety, stress, procrastination, perfectionism, relationship issues and many more.

If you are a registered student residing outside the UK please contact  UBHeard to discuss your support options.

The Mental Health and Wellbeing Service is staffed by a team of experienced and qualified Practitioners who can provide therapeutic support to you whilst you are studying at University of Birmingham. We work with students for up to 4 sessions concentrating on the issues that are causing you the most distress. Depending on the nature of your issue you may see one of our Psychological Practitioners who utilise counselling skills and a range of psychological approaches to provide support and tools to help with the problems you are facing. For more complex issues you may be referred to speak with a Counsellor from either Mental Health and Wellbeing Service or UBHeard for either ongoing sessions or signposting to the most appropriate service. All Counsellors are BACP accredited. 

We encourage feedback from students who have used the Mental Health and Wellbeing service, this can be done anonymously via our survey that students receive via email after their sessions have finished. If you have not received an invitation to complete the survey and wish to provide feedback, or if you have any complaints about the service you have received, please let us know by emailing mhw@contacts.bham.ac.uk.


 As a confidential service we ensure:

  • Your contact and information which you provide to the Mental Health & Wellbeing Service will be treated in confidence. Access to this information is limited to those staff who work within Student Wellbeing Services at the University of Birmingham and system administrators working on the behalf of Student Wellbeing Services. Information will only be disclosed to others without your consent where there is a legal requirement to do so, or where the University believes that there is a serious threat to your, or another person's, safety based on the information you disclose.

  • Academic staff e.g lecturers do NOT not have access to any information about your contact with us, including the fact that you have made contact.
  • We do not discuss your contact with us with family members, or anyone else who contacts us requesting information about you.

There are some situations where we would need to pass on personal information to someone outside of Student Wellbeing Services. These are:

  • When we would be liable to civil or criminal court procedure if the information was not disclosed.
  • If we believe that you, or a third party is in serious danger.

In these circumstances we would not normally break confidentiality without your consent, if at all possible, and only to the extent necessary in the circumstances.

Record keeping

Our record keeping is fully compliant with the General Data Protection Regulations (GDPR). 

Your notes are stored in compliance with Data Protection requirements and can only be accessed by staff who work in the Mental Health and Wellbeing Service. 

We will keep electronic notes about your contact with us for a period of seven years. After this period, notes are securely deleted from our systems and we can no longer access information about your contact with us. 

Accessing your records

Under the General Data Protection Regulations (GDPR) you have certain rights to access records held about you. If you wish to see your counselling records, please make a request in writing to the University's Legal Services: email legalservices@contacts.bham.ac.uk.


Professional Services