About the Mental Health and Wellbeing Service

Mental Health and Wellbeing services are open remotely.

We have been working to safely deliver Mental Health & Wellbeing services and we are pleased to inform you we are now able to offer you remote video calls for both counselling and wellbeing support for students across the UK.


Wellbeing support at UoB (Video transcript)

The Mental Health and Wellbeing Service can provide psychological support during your studies. We provide a range of support, run by experienced Wellbeing Practitioners and Counsellors.

The Mental Health and Wellbeing Service has two main strands – the counselling service and the wellbeing practitioner service. The counselling service holds Service Accreditation with BACP (British Association of Counselling and Psychotherapy), organisational number 140757.




We encourage feedback from students who have used the Mental Health and Wellbeing service, this can be done via our survey that students receive after using our services or anonymously via the feedback box in the Student Hub.


Our services follow the BACP's Ethical Framework for Counselling Professionals.

As a confidential service we ensure:

  • Your contact and information which you provide to the Mental Health & Wellbeing Service will be treated in confidence. Access to this information is limited to those staff who work at the Student Support Service at the University of Birmingham and system administrators working on the behalf of the Student Support Service. Information will only be disclosed to others without your consent where there is a legal requirement to do so, or where the University believes that there is a serious threat to your, or another person's, safety based on the information you disclose.

  • Your academic department does not have access to any information about your contact with us, including the fact that you have made contact.
  • We do not discuss your contact with us with family members, or anyone else who contacts us requesting information about you.

There are some situations where we would need to pass on personal information to someone outside of the Mental Health and Wellbeing Service. These are:

  • When we would be liable to civil or criminal court procedure if the information was not disclosed.
  • If we believe that you, or a third party is in serious danger.

In these circumstances we would not normally break confidentiality without your consent, if at all possible, and only to the extent necessary in the circumstances.

Record keeping

Our record keeping is fully compliant with the General Data Protection Regulations (GDPR). 

Your notes are stored in compliance with Data Protection requirements and can only be accessed by staff who work in the Mental Health and Wellbeing Service. 

We will keep electronic notes about your contact with us for a period of seven years. After this period, notes are securely deleted from our systems and we can no longer access information about your contact with us. 

Accessing your records

Under the General Data Protection Regulations (GDPR) you have certain rights to access records held about you. If you wish to see your counselling records, please make a request in writing to the University's Legal Services: email legalservices@contacts.bham.ac.uk.


Professional Services