You said, we did: responding to your survey feedback
We'd like to thank everyone who has provided us with feedback over the past year, whether in surveys or via our feedback form. The information you provide genuinely helps us improve our services for all at UoB. We wanted to share with you how we are taking you feedback forward and initiatives that are taking place to better support your needs:
Co-creating services with students
It is important to us that we take input from students at the very start of our projects, for them to be truly co-creators of the services we deliver. This year we have employed 30 taught students (undergraduate and postgraduate) to help us create services that work for you.
Cost of living
Free period products are now available in both the Main Library and the OLRC. See a full list of campus locations.
Study spaces
Though new study spaces have opened over the past two years, your feedback suggests that we need to do better in informing people about those spaces, and look at why some other spaces are underutilised or not popular. A new working group will be looking at how spaces are used, what your needs are and why students choose certain spaces, and what more we can do to raise awareness of campus study spaces.
Storage for scooters: sustainable travel
Library users have requested safe storage for scooters and folding bikes. Lockers have been purchased for the Main Library and will be installed soon.
Access to skills support
More one-to-one skills appointments are now available for students to book, with a limited amount in the evenings to better suit your schedules. Workshops are also now recorded and available online for those who cannot attend during the day.
Access to resources
Though our survey shows there is a high level of satisfaction for students accessing the material they need, there are still some areas where either we can develop our content, or work with academics to improve and update resource lists. We’re setting up a new working group within the library to look at how we can make improvements.
Postgraduate researcher needs
We’d like to better understand the needs of our PGR students, and will be running a pilot project in one school to investigate their use of collections, such as print, ‘e’, and Special Collections, gaps in skills support and space, such as for study and for consultation.
Postgraduate Research Suite lockers
Following PGR feedback we have reviewed the management of the lockers in the Researchers Suite and will no longer empty them weekly.