My student ID card has not arrived, what do I do?
New UK Students starting in September for the upcoming year
If you are a UK student, with a home address in the UK and completed Online Registration in the main registration period (July to first week in September) and your card does not arrive in the post, you will be able to request it when you arrive at the University by visiting the Welcome Registration Marquee during Arrivals Weekend or Welcome Week. We recommend visiting us as this is the fastest route to get your ID card.
If you are unable to visit, such as you are distance learning, then please submit a request form. If you have submitted a form and have not received your card two weeks after receiving the confirmation it has been processed, please drop us a visit if you are on campus or click on the ‘Contact Us’ button below.
All other new UK students (non-September start dates)
In the first instance students are asked to request their card by either visiting us in the Aston Webb Student Hub or by submitting a request form for those distance learning. If it has been over 2 weeks since you ordered an ID card via the request form and received confirmation it was processed, please visit us in Aston Webb Student Hub or contact us by clicking the ‘Contact us’ button below’.
Please note, some departments may request your ID card for you on your behalf to either be posted to you or ready to distribute during your visit to campus. We recommend contacting your school or department to enquire how you will receive your ID card.
EU and international students based in Birmingham starting in September for the upcoming year
EU and international students who have completed registration and are based in university accommodation, your card will be provided to you when you check in at your accommodation reception. If it is not available, you will be advised to collect your ID card from the Welcome Registration Hub.
For all other students, you will need to collect your ID cards once you have arrived on campus. from the Welcome Registration Hub.
EU and international students who are distance learning
For students who are distance learning overseas, please fill in our request form and we will post this to you. Please be advised, if you are located outside the UK you will be required to pay for DHL delivery charge due to a change in UK postal regulations.
Singapore/Jinan: Your ID card will be requested by your administration team.
Current student
If you have request for a replacement ID card through Online Shop or a request form and it has been more than 2 weeks since receiving your confirmation it has been processed, please visit us in Aston Webb Student Hub or contact us by clicking the ‘Contact us’ button below’.