Contact ISAS

International Student Advisory Service (ISAS) offer advice and guidance to all international students who are currently studying at the University of Birmingham and to recent graduates.

Before you contact us, check the ISAS intranet pages to see whether there is any information that answers your query. If you are unclear about anything we have covered on our intranet pages, please contact us.

Our intranet pages have essential information on travelling abroad over the holiday period, including information on lost or stolen passports

Who should I contact in case of an emergency while the University is closed?

Contact the University Security Services, who are open 24 hours a day.

Who should I contact for immigration advice while the University is closed?

In the event that you require urgent immigration advice over the holiday period, you may wish to contact independent legal experts. Whilst ISAS does not offer any recommendation please refer to the links below.

Our opening hours:

  • Mondays to Fridays: 09:00 - 17:00
  • Weekends, Bank Holidays and University Closed Days: Closed

In case of an emergency e.g. lost passport/immigration documents etc., please visit the following pages for more information:

Lost passport or visa

Lost BRP


We use an online enquiry system which enables us to communicate with staff and students and is much more interactive than an email address. 

If your query relates to immigration, please attach a scanned copy of your current visa if you are able to, so that we can advise you further. If you cannot attach a copy of your visa, please tell us what type of visa you have, when it was issued and when it is due to expire.

We can support students who are already at the University or who will join us shortly.

Make an online enquiry

By telephone

You can call ISAS to discuss your situation. We are unable to give immigration advice over the phone, but we can take your information and assess how we can support you.

If you are a member of staff, then you can call us to discuss any issues you may have, however, we recommend you contact us online, unless it is urgent.

Tel: +44 (0)121 414 8464.

Booking an appointment

As part of our service we offer free and confidential appointments on immigration and other related issues to University of Birmingham students.

To book an appointment please:

  • Complete the Online Appointment Enquiry Form.
  • Once you have completed the Online Appointment Enquiry Form, you will receive a link to book on to a Triage Appointment and an ISAS Advisor will also be in contact.

Please note: We are not able to check your visa application documents during an appointment as we have dedicated workshops for this purpose.

Appointments must be booked in advance.  Dates and times are advertised on our appointments pages.

Initial appointments are 20 minutes in length. During this time the advisor will listen to your enquiry and provide you with relevant information and advice.

ISAS Advisors may not be able to answer some more complicated questions at the appointment as time is limited and may refer your enquiry to a senior advisor.  If this happens you will be informed and provided a new date and time for your follow up appointment.