Contact the IST


How to contact the International Student Team (IST)

The International Student Team (IST) offer advice and guidance to all international students who are currently studying at the University of Birmingham and to recent graduates.

If you would like to access visa and immigration advice with the IST, you can either:

Before you contact us, please ensure you check the IST advice webpages for current students to see whether there is any information that answers your query.


International Student Team opening times

We operate 09:00-17:00 during weekdays. We are closed on weekends, Bank Holidays and University closed days.

Our reception area is situated on the 3rd floor of University Centre, using the staircase near Spar, and is open:

  • Monday, Tuesday, Thursday and Friday: 09:00-12:00 and 13:00-17:00
  • Wednesday:13:00-17:00

Contact us for personalised advice and guidance

We have prepared a wide range of FAQs on all topics relating to visas and immigration. You can use the FAQs to submit an online enquiry, by clicking 'Contact Us' at the bottom of the immigration related FAQ webpage. You can attach files by using this online form.

This will direct you to an online enquiry form, which will send your query directly to the correct team best placed to answer it. You will receive a online response by email.

Please attach a scanned copy of your current visa if you are able to, so that we can advise you further. If you cannot attach a copy of your visa, please tell us what type of visa you have and the visa expiry date.

We can support students who are already at the University or who will join us shortly.

Search FAQs and click 'Contact Us'

We offer a bespoke triage service on immigration and other related issues to University of Birmingham students.

The IST triage service provides a range of personalised support for students. Depending on your situation, this may include online advice and guidance, a small group workshop with other students, or an individual appointment with an advisor.

Once you have completed the online form, your enquiry will be reviewed by an IST advisor who will be in contact with you by email. Once the IST have responded to you by email, you will be able to attach files in your response.

Complete the IST triage enquiry form

Urgent information

If you are a continuing student and need further time for your studies, you can make a CAS Request to the IST for visa extension purposes.

Please read Step 1 carefully about preparing your required visa documentation that will be assessed by the IST. Then follow to Step 2 to start the online form for submitting a CAS Request, along with uploading your documentation.

Submit a CAS Request to the IST

In case of an emergency e.g. lost passport/BRP immigration document, please check our information on reporting this to the appropriate authorities.

Lost passport or visa document/BRP

If you require further assistance with the application process or help in deciding which visa you may be eligible for, you may wish to seek advice from an Office of the Immigration Services Commissioner (OISC) regulated Immigration Adviser. Alternatively, you may be able to ask for help with the Central England Law Centre.

Search for an OISC Immigration Advisor

If you have an emergency, you can contact the University Security Services, who are open 24 hours a day, 365 days a year. You can telephone them on +44(0)121 414 4444.

Contact Security



Professional Services