Contact the IST



The International Student Team (IST) is open for business as usual during Covid-19.

If you would like to access visa and immigration advice, you can:

Visit our FAQs and log a query: Our frequently asked questions provide answers to most issues and situations you will face. You can use the Contact Us button on a immigration related FAQ webpage to submit a query to the IST, which we will reply to by email.

Request a Triage Appointment online: Your triage appointment will be delivered via the most effective way to ensure your query is answered. This may be a Zoom meeting or face-to-face appointment in certain circumstances.


The International Student Team (IST) offer advice and guidance to all international students who are currently studying at the University of Birmingham and to recent graduates.

Before you contact us, check our FAQs to see whether there is any information that answers your query. If you are unclear about anything we have covered on our intranet pages, please contact us.

Our intranet pages have essential information on travelling abroad over the holiday period, including information on lost or stolen passports

Our opening hours:

The IST is working as normal and staff are avaliable to support you. 

IST business hours:

  • Mondays to Fridays 09.00-17.00
  • Wednesdays 11.00-17.00

We are closed weekends, Bank Holidays and University closed days.

Urgent queries


If you have an emergency, you can contact the University Security Services, who are open 24 hours a day, 365 days a year. You can telephone them on +44(0)121 414 4444.

Contact Security

CAS Request

For continuing students, please read carefully the steps before completing the online CAS request form

Urgent immigration advice

In the event that you require urgent immigration advice over the holiday period, you may wish to contact independent legal experts. Whilst IST does not offer any recommendations, we have prepared some information on Solicitors and Regulated Immigration Advisors.

Lost Passport or Visa

In case of an emergency e.g. lost passport/immigration documents etc., please check our information on reporting this to the appropriate authorities.

Lost passport or visa

Personalised advice and guidance

We offer a bespoke triage service on immigration and other related issues to University of Birmingham students.

The IST triage service provides a range of personalised support for students. Depending on your situation, this may include online advice and guidance, a small group workshop with other students, or an individual appointment with an advisor. 

Complete the online triage enquiry form

Once you have completed the form, your enquiry will be reviewed by an IST advisor who will be in contact with any further actions you need to take.

If you need us to check your visa application documents, you should book onto our dedicated workshops or watch the recordings available.

Submit an online enquiry

We have prepared a wide range of FAQs on all topics relating to visas and immigration. You can use the FAQs to submit an online enquiry, by clicking Contact Us at the bottom of any page.

This will direct you to an online enquiry form, which will send your query directly to the team best placed to answer it. We will respond to you by email. You can use the form to provide any attachments or additional information, and it will allow us to connect your query with any information we already hold for you.

If your query relates to immigration, please attach a scanned copy of your current visa if you are able to, so that we can advise you further. If you cannot attach a copy of your visa, please tell us what type of visa you have, when it was issued, and when it is due to expire.

We can support students who are already at the University or who will join us shortly. 

Visit our FAQs



Professional Services