Fake emails alert
Late on Friday (25 October 2024), students and staff began receiving scam emails with fake messages and we shared an update with on social media as soon as we were aware of the issue.
The fake emails asked students to make payment of outstanding tuition fees. The email and message are fake do not reply and do not send any money to the account.
A scam is designed to deceive you, to take your money or some personal information.
If you sent any money to the fake bank account, then you should contact your bank immediately and advise them you have been the victim of a scam. Your bank may be able to help you recover any lost funds.
If you have sent any information to the fake email address, such as proof or prior payment of your fees, you should check that any information you sent does not have include any sensitive personal data.
Our IT team has removed the scam emails from University systems and is actively managing the situation as a priority. There may be other fake messages, and scam emails may have been received in non-University email accounts. We ask that you remain alert and do not click on suspicious links, provide sensitive information, or send money to unverified accounts.
The fake emails were coming from a small number of accounts, which appear to have been compromised. We identified a pattern in the compromised accounts, and a number of other accounts met the same criteria for possible compromise. As a precautionary measure, we have temporarily disabled all of those accounts in our efforts to prevent further scam emails.
What to do if your account is disabled
Please contact the IT Service Desk directly. Our team will carry out some identity checks and get you back up and running very quickly. You can do this by phoning +44(0)121 414 7171 or visiting the IT Service Desk in person at the Main Library.
Thank you for your cooperation and patience as we work on this issue. We will keep sharing updates via the IT Status Page as they are available.
Read more on how to avoid scams.