Triage Service


How the IST triage service works

We are here to help you with any problems or questions you may have during your time with us. As part of this, the International Student Team offers a triage service to ensure you receive the appropriate support for your issue.

If you have questions about how to extend your Student visa or would like us to check your supporting documents for a visa application visit the student extension intranet page.

If you have a specific immigration issue or question, we recommend that you contact us online in the first instance so that we can advise you. You can also contact us via the triage process below. We recommend using this option if you are unsure what support you require or think your situation may require you to see an IST advisor in person.

The IST triage service offers a range of personalised support for students. Depending on your situation, this may include online advice and guidance, a small group workshop with other students, or an individual appointment with an advisor. 

Please complete your online query form, providing as much information as possible about your query. An advisor will then assess your situation and allocate you to the most appropriate source of support. 


If the IST advisor reviewing your query allocates you to an individual appointment, please read our IST Appointment FAQs prior to attending an IST appointment. The FAQs provide information on where you need to come for your appointment and what you need to bring, as well as other useful information. 


Appointments may be arranged via Zoom or in person. In person appointments will take place on the 3rd floor of the University Centre building (above Spar). Please check in at the front desk when you arrive for your appointment and your advisor will come to collect you.

It is very important that you send us or bring the following documents to your appointment:

  • Your passport and current visa/BRP (original)
  • Photocopies of your passport and visa/BRP
  • Any other documents relevant to your query

Please note that we do not run appointments on Bank Holidays and University Closed Days as the IST will be closed. 


Professional Services