Online Shop

You can submit a request for an item to be setup in the online shop using our setup request form.This ensures we have all the required information to configure the page provides you with prompts to help you ensure the information is accurate, or where you can go for help.

Setup Time: Please be aware that we quote a lead time of 2 weeks from receipt of a completed request to set up an item or event on the Online Shop. If a request is submitted without the full information required, it may be returned to you for correcting and resubmission. For more complex requests, we may contact you to discuss the options available and make suggestions to find the best way to meet your requirements.

Once we have completed the setup we will send you a link to the item so you can preview it to ensure you're happy with the page, after which it will be ready to accept payments.

The online sale process is similar to many online shopping websites and will be familiar to anyone who has made online payments before. Once a customer has added an item to their basket they are guided through a checkout process where they enter their details and payment information.

When a transaction is processed successfully a notification email is sent to both the customer and the University staff contact for that item. This email acts as the customer's proof of purchase and is your indication that an order has been placed.

Full details of the order are contained in the email including what was purchased, customer and delivery information and answers to any additional questions configured as part of your item setup.

Any member of University staff can be given admin access to the online shop to manage orders and access the reporting tools. We recommend at least one member of staff regularly monitors the orders for a given item (or group of items) to ensure sales have not been missed.

Orders can be updated in the admin pages of the shop to mark items as despatched (which triggers an email to the customer) and complete (so you know that order has now been dealt with).

Sales data can also be accessed in bulk via the reporting tools to allow more detailed or longer term analysis. This can be viewed within the online shop admin pages or exported as a CSV file for further manipulation.