Customer FAQ

 What is the deadline for payment?

Payment is due no later than 30 days from the date on the invoice.

How do I request a copy invoice?

To request a copy invoice please email tmcc@contacts.bham.ac.uk or telephone 0121 414 3926.

 We need a supplier setup form completing

If you need us to complete a supplier setup form (or similar) to be able to issue us with purchase orders or process our invoices please forward the form to tmcc@contacts.bham.ac.uk or telephone 0121 414 3926.

 I have changed my address

If you are an existing customer and have changed your address or other contact information please send updated details to tmcc@contacts.bham.ac.uk or telephone 0121 414 3926.

I am being chased for a paid invoice

If you have received a debt chasing letter concerning an invoice which you have already paid please forward the following details to tmcc@contacts.bham.ac.uk:

  • date the payment was made
  • method of payment
  • value of the payment
  • any reference or other details provided at the time

 My invoice has the wrong VAT treatment

Please send details to tmcc@contacts.bham.ac.uk or telephone 0121 414 3926.

 Any other invoicing queries

If you have any other queries not addressed in the above information please contact us by email at tmcc@contacts.bham.ac.uk or by telephoning 0121 414 3926.

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