Customer FAQ In 'Credit Control' Commercial customersInvoice Payment OptionsCustomer FAQTerms and Conditions of SaleCredit Reports Back to 'Transaction Services' What is the deadline for payment? Payment is due no later than 30 days from the date on the invoice. How do I request a copy invoice? To request a copy invoice please email firstname.lastname@example.org or telephone 0121 414 3926. We need a supplier setup form completing If you need us to complete a supplier setup form (or similar) to be able to issue us with purchase orders or process our invoices please forward the form to email@example.com or telephone 0121 414 3926. I have changed my address If you are an existing customer and have changed your address or other contact information please send updated details to firstname.lastname@example.org or telephone 0121 414 3926. I am being chased for a paid invoice If you have received a debt chasing letter concerning an invoice which you have already paid please forward the following details to email@example.com: date the payment was made method of payment value of the payment any reference or other details provided at the time My invoice has the wrong VAT treatment Please send details to firstname.lastname@example.org or telephone 0121 414 3926. Any other invoicing queries If you have any other queries not addressed in the above information please contact us by email at email@example.com or by telephoning 0121 414 3926.