Urgent support

Emergency?

If you need the Police, Ambulance or Fire Service in an emergency:

  • Call 999 immediately
  • On campus? Also call University Security: 0121 414 4444

University Security can provide first aid, support if you feel unsafe and help emergency services reach you quickly.

When to call 999

  • If a crime is in progress
  • If someone has a serious injury
  • If there is a fire
  • If you feel like you or someone else cannot keep safe from harm

University Security – what they can help with

  • First aid on campus
  • Responding to suspicious persons or behaviour on campus
  • Assisting you if you feel vulnerable or unsafe on campus (e.g. if you think you are being followed)

Urgent mental health support

If you need urgent help with your mental health, you can choose from a few different options:

  • Call your GP and ask for an emergency appointment – if they’re closed, they should have an out-of-hours number on their website
  • Call 111 and choose the mental health option – they can advise you on where to get help and may be able to link you with a trained mental health professional 
  • Go to A&E if you feel unable to keep yourself safe – the nearest to the University is Queen Elizabeth Hospital

Phone and text mental health support lines


·    UBHeard (0800 917 9379) – our phone line which can connect you with mental health, financial and legal support

·    Samaritans (116 123) – a mental health charity you can call for free anytime to talk about how you’re feeling

·    SANEline (0300 304 7000) – an out-of-hours helpline open 16:30-22:30 everyday where you can get emotional support, guidance and information related to mental illness

·    SHOUT (text 85258) – a free text messaging service you can use if you’re feeling unable to cope

·    Download the Wisdom app to live message or video call a UBHeard counsellor

Mental health support in Birmingham

Mental health support near you

Find mental health services in your area.

Always call 999 if someone is seriously ill or injured, or their life is at risk.

For further information about seeking urgent support please visit Birmingham and Solihull’s Mental Health Trust’s webpage about how to get urgent help.

How to speak about mental health with your GP

New guide aims to help young people discuss mental health with their GP

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