This page details the process under which an official concern/complaint can be raised within the University, and includes the relevant forms.
If you have a concern about industrial action, please refer to the University Strike FAQs and to the information on how to raise a concern or complaint on this topic - please see the two documents below:
- Guidance on Industrial Action and Student Complaints (PDF - 343KB)
- Industrial Action - Informal Concerns Information Sheet (Word - 19KB)
Raising a concern or complaint
The University of Birmingham is committed to providing a high quality educational experience, fully supported by a range of academic and administrative services and facilities. However, we understand that from time to time, things do go wrong, and the University recognises the need for students to be able to express their dissatisfaction where this happens.
Please ensure that you read the full Code of Practice on Student Concerns and Complaints before submitting your form.
Please ensure that you have read the full Code of Practice before submitting the following forms. Failure to adhere to the Code of Practice may cause delays in processing your concern/complaint.
Raising a concern - formal stage:
Raising a concern or complaint about another student - formal stage:
Senate review panel - review stage:
A Student may submit a complaint about the conduct or behaviour of a current University of Birmingham Student or Students by using the ‘Complaints about other Students’ form to request that their complaint is considered in accordance with the University’s Code of Practice on Student Concerns and Complaints. Types of behaviour that could be complained about using this form could include:
- Harassment (including sexual harassment)
- Violent, indecent, disorderly, threatening, intimidating or offensive behaviour or language by another student (including that of a sexualised nature)
If your report is about harassment, then it may be more appropriate to follow the procedures outlined in the Policy on Harassment and Bullying before submitting this form: http://www.birmingham.ac.uk//Documents/university/legal/harassment-bullying.pdf
Before completing this form, you may wish to:
The Student Conduct, Complaints and Appeals Team will receive the form and decide who should deal with the concern. In cases of alleged harassment, an Investigating Officer will consider whether the alleged behaviour or conduct may amount to harassment under the Policy on Harassment & Bullying, and/ or a breach of University Regulation 8: Student Conduct.
Raising a concern or complaint for someone else
Third parties such as parents, friends, spouses, sponsors or employers may not normally raise a concern/complaint on behalf of a student.
Anyone discussing a student's personal details with a parent or other third party may inadvertently be breaching the Data Protection Act.
If a student is unable to pursue the concern/complaint on his/her own, the student may authorise another individual to have access to personal information in order to do so. The student will need to complete a personal data disclosure form (PDF - 49KB) for each individual who is to be part of the discussion on the concern/complaint.
Guild Advice is an independent, free, and confidential service for all students of the University of Birmingham. They specialise in five main areas: academic, employment, finance, housing, and immigration. You can access support via Guild Advice through a weekday drop-in service, an online enquiry service, or from the website resources.
- Guild Advice at the Guild of Students (formerly the Advice and Representation Centre)
If you have any queries about the Student Concerns and Complaints Procedure please contact:
Please note the following pages are a protected resource for staff use only. A staff ADF username and password will be required to access this information.