Student complaints

This page details the process under which an official concern/complaint can be raised within the University, and includes the relevant forms.

Raising a concern or complaint

The University of Birmingham is committed to providing a high quality educational experience, fully supported by a range of academic and administrative services and facilities.  However, we understand that from time to time, things do go wrong, and the University recognises the need for students to be able to express their dissatisfaction where this happens.

Please ensure that you read the full Code of Practice on Student Concerns and Complaints before submitting your form.

Forms

Please ensure that you have read the full Code of Practice before submitting the following forms.  Failure to adhere to the Code of Practice may cause delays in processing your concern/complaint. 

Raising a concern - informal stage:

Complaints review panel - formal stage: 

Raising a concern or complaint for someone else

Third parties such as parents, friends, spouses, sponsors or employers may not normally raise a concern/complaint on behalf of a student.

Anyone discussing a student's personal details with a parent or other third party may inadvertently be breaching the Data Protection Act.

If a student is unable to pursue the concern/complaint on his/her own, the student may authorise another individual to have access to personal information in order to do so. The student will need to complete a personal data disclosure form (PDF - 49KB) for each individual who is to be part of the discussion on the concern/complaint.

Further reading

Contacts

The Advice and Representation Centre (ARC) is an independent, free, and confidential service for all students of the University of Birmingham. They specialise in five main areas: academic, employment, finance, housing, and immigration. You can access support via the ARC’s weekday drop-in service, an online enquiry service, or from the website resources.

If you have any queries about the Student Concerns and Complaints Procedure please contact:

Staff guidance

Please note the following pages are a protected resource for staff use only. A staff ADF username and password will be required to access this information.

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