If you started your course in or after 2002, we aim to produce your transcript within seven working days.
If you started your course prior to 2002, your transcript may take longer to produce – please allow three weeks. Please also be aware that we cannot guarantee that we will be able to provide a transcript.
At busy times, for example following the end of the summer term in June, and the start of the academic year in September/October, it can take up to three weeks. Please ensure that you allow sufficient time when placing your order to meet any deadlines you may have - it does take time for the orders to be processed, and time must also be allowed for the postage of the order.
For delivery within the UK, orders will be posted using first class mail. We will endeavour to dispatch your transcript the same working day for all orders placed before midday.
For delivery outside of the UK, it is recommended that you select the DHL delivery option which is available at an additional cost. If you do not select this option, your transcript will be posted out via standard airmail, for which there is no tracking facility.
Alternatively, where available, you can arrange to collect your transcript from your School office once it has been produced, by selecting the click + collect option from the drop-down menu on the Secure Document website. Please note that your transcript can only be collected during normal office hours (please check these with your School), and remember that you will need to take a form of photo ID with you.
Please note that during busy periods such as degree congregations, it may take a little longer to produce your transcript. If this is the case you will receive an email to notify when your transcript is available.