Student Services division

Student Services banner

Student Services provide advice and support in specialist areas such as Counselling and Wellbeing, Disability and Learning Support, Student Funding, International Student Advisory Service, Customer Services, Equality and Diversity, Welcome and the student experience and Chaplaincy support.

Student Support

Student Support is committed to providing a supportive and proactive environment to all students to enable everyone to benefit from university life and achieve their full potential. Our services include:

Student Experience

The Student Experience sub-division provides advice and support to students in a range of university-wide activities. These include:

It also includes the Student Experience Projects Team, which delivers projects to improve the student experience at the University. These include:

Service Development

Consists of:

  • Student Funding Office (SFO), which provides information and advice on the UK government grants, student loans and other allowances available to students. Additional support by the University is offered to students in the form of the centrally-managed bursaries, scholarships and prizes as well as hardship fund applications. The SFO also provide a number of support services to assist students to manage their finances through talks, interactive workshops and online resources.
  • Congregations, which coordinates and delivers the University's Degree Congregation ceremonies.

Equality and Diversity

The University is proud of the diversity of its community and is committed to treating all staff and students fairly and with dignity and respect. The Equality and Diversity Advisor monitors and reviews the performance of students with regard to the protected characteristics such as: gender, ethnicity, disability, age, sexual orientation, religion and belief, trans gender and maternity and pregnancy. Work is currently underway to develop a single equality scheme for the University. Work is carried out in partnership with student groups, Guild staff and other associations to implement improvements to the student experience. Visit the Equality and Diversity website for more information.

Student handing in assignment
Tell us what you think...

...we want to hear from you

Tell us about your experience of using our new intranet pages. Did you find what you were looking for? Have you learnt something new today? Or do you wish we could improve your intranet experience?

Developing these intranet pages will be ongoing and, if you share your view and ideas, it will help us to continue to improve this important resource for the benefit of the entire University community.

We also welcome your comments on university internal communications in general. Email the team or pick up the phone 0121 414 6680. You can also tweet us. Whichever way you decide to get in touch we look forward to hearing what you have to say.

If you have a technical question you can contact our IT colleagues as they are much better at that stuff than we are!