Service standards

Once daily, Monday to Friday during Term time unless advised by room user or building manager in advance, in the following areas:

• Entrances or foyers
• Teaching spaces (including laboratories, lexture theatres, computer clusters, and meeting rooms)
• Washrooms
• Corridors and public staircases
• Cafés and eateries in shared spaces

Included

• Removal of waste, household and recyclable throughout the building from shared points
• Vacuuming, sweeping, mopping, scrubbing, buffing of entrance/foyer
• Vacuuming of teaching spaces including laboratories, lecture theatres, computer clusters and meeting rooms
• Table tops wiped in teaching spaces, removal of graffiti or chewing gum
• Washrooms cleaned and restocked of consumables
• Door handles
• All corridors and public staircases swept, mopped or vacuumed and banister rail wiped
• Cafés and eateries in shared spaces - floor vacuumed or swept and mopped and staff washroom/changing facilities cleaned

Not included

• Removal of large amounts of waste i.e. from office clear out
• Small personal office bins
• Repeat cleaning due to work being completed on the building or weather conditions
• We do not clear white boards unless requested to

Included

• Offices and photo copy rooms  vacuumed
• Office desks dusted if clear
• Ledges  wiped including window sills if clear in teaching spaces and offices
• Kitchen cupboard fronts cleaned
• Kitchen surfaces and sinks cleaned if completely clear
• Kitchen floor swept or vacuumed and mopped twice weekly
• Removal of spot stains from carpets
• Washroom tiles and partitions, including tops dusted wiped and wiping of bin
• Glass panels where applicable study room doors banisters etc.
• Café, eatery lower ledges

Not included

• Light fittings
• Cleaning of computers or telephones
• Crockery, cutlery, fridges, microwaves or cookers, these can be arranged at an additional cost
• Total clean of carpets, this can be arranged at an additional cost

Included

• Skirtings dusted
• High dusting
• Dust removed from chair bases
• Doors including paint work and kick plates

Not included

• Moving of staffs personal items to access an area
• Any location not accessible by comfortable reaching by operative or high dusting tool

• Washroom floors scrubbed off
• Any build up on washroom tiles removed
• Communal areas carpets cleaned or floors scrubbed
• Upholstery cleaning
• Teaching spaces carpet cleaned or floor scrubber/buffered