Service standards

Our Service Standards outline our committment to you, as well as what you can expect from us...

Daily clean

Once daily, Monday to Friday during Term time unless advised by room user or building manager in advance, in the following areas:

  • Entrances or foyers
  • Teaching spaces (including laboratories, lexture theatres, computer clusters, and meeting rooms)
  • Washrooms
  • Corridors and public staircases
  • Cafés and eateries in shared spaces


  • Removal of waste, household and recyclable throughout the building from shared points
  • Vacuuming, sweeping, mopping, scrubbing, buffing of entrance/foyer
  • Vacuuming of teaching spaces including laboratories, lecture theatres, computer clusters and meeting rooms
  • Table tops wiped in teaching spaces, removal of graffiti or chewing gum
  • Washrooms cleaned and restocked of consumables
  • Door handles
  • All corridors and public staircases swept, mopped or vacuumed and banister rail wiped
  • Cafés and eateries in shared spaces - floor vacuumed or swept and mopped and staff washroom/changing facilities cleaned

Not included

  • Removal of large amounts of waste i.e. from office clear out
  • Small personal office bins
  • Repeat cleaning due to work being completed on the building or weather conditions
  • We do not clear white boards unless requested to

Weekly clean


  • Offices and photo copy rooms  vacuumed
  • Office desks dusted if clear
  • Ledges  wiped including window sills if clear in teaching spaces and offices
  • Kitchen cupboard fronts cleaned
  • Kitchen surfaces and sinks cleaned if completely clear
  • Kitchen floor swept or vacuumed and mopped twice weekly
  • Removal of spot stains from carpets
  • Washroom tiles and partitions, including tops dusted wiped and wiping of bin
  • Glass panels where applicable study room doors banisters etc.
  • Café, eatery lower ledges

Not included

  • Light fittings
  • Cleaning of computers or telephones
  • Crockery, cutlery, fridges, microwaves or cookers, these can be arranged at an additional cost
  • Total clean of carpets, this can be arranged at an additional cost

Monthly clean


  • Skirtings dusted
  • High dusting
  • Dust removed from chair bases
  • Doors including paint work and kick plates

Not included

  • Moving of staffs personal items to access an area
  • Any location not accessible by comfortable reaching by operative or high dusting tool

Periodic cleans

  • Washroom floors scrubbed off
  • Any build up on washroom tiles removed
  • Communal areas carpets cleaned or floors scrubbed
  • Upholstery cleaning
  • Teaching spaces carpet cleaned or floor scrubber/buffered



Professional Services