Nursery Customer FAQ

What charges does my nursery invoice include?

You are billed in advance for your normal sessions and in arrears for any extras such as dance, yoga or casual sessions. For example, you will receive an invoice at the start of January for all your sessions in January, and your extras incurred in December. Your monthly bill will vary in amount, depending on the number of days in the month that your child has attended, the number of extras incurred and any entitlement to Early Education Entitlement (EEE Funding).

How is Early Education Entitlement (EEE) funding applied to my bill?


If you are eligible to receive EEE funding it will be itemised on your bill, quoiting the term for which it applies and the number of hours received. Please note that we are required by Birmingham City Council to state the funding in hours received and not by a monetary value.
Whether you receive EEE funding is determined by eligibility criteria and applicable during certain times of the year. Please see for further details.


How do I obtain a further breakdown of my charges?

The invoices you receive will breakdown charges into the fees for your normal usage, extra sessions, meals, and other extras such as dance and yoga. Should you require a fully itemised bill including the dates each charge was incurred, please contact the nursery office who will be able to provide this information.

How can I pay my invoice?

Payment can be made using a debit/credit card or PayPal through the University’s Online Shop at the below link. When making payments to us please use quote either the invoice number (202ANUR/****) or your account number beginning YEP, YXN, or YXR.
Alternatively, you can set up a Direct Debit to automatically pay your fees from your bank account on or around the 15th of each calendar month. If you pay by Direct Debit you will receive a letter each month advising how much will be collected from your account, called an advance notification. Please complete a Direct Debit application form if you wish to pay by Direct Debit.
Online Payments:

I have received a nursery invoice and a Direct Debit Advance Notification. What is the difference between these?


The invoice states what charges have been incurred for the month, and the Advance Notification states how much is scheduled to be collected from your bank account by Direct Debit. The values quoted on these letters may vary if we have received other payments (such as childcare vouchers) which reduce how much is left to pay.


I think my Direct Debit Advance Notification is incorrect, or that there may not be enough money in my account for the payment. What should I do?



In either of these circumstances, please email as a matter of urgency, as due to bank processing times we will not be able to make charges less than 5 working days before the payment is due to be collected.



I want to pay part of my fees by childcare voucher, what should I do?

You will need to liaise directly with your voucher provider to ensure that vouchers are released for payment to us. The remaining balance of charges can be paid through the Online Shop or by Direct Debit. If you are paying by Direct Debit please ensure that vouchers are released in a timely manner to be taken into account when calculating your Direct Debit payment; if you believe a voucher payment was not received in time to be offset against your Direct Debit please email so we can make an adjustment.

Does the University offer a childcare voucher scheme for staff?

The University offers the Care-4 scheme that allows you to save on the cost of childcare for children under 16. For further details please visit the Childcare Voucher Scheme page.

What is the University's account number for my childcare voucher provider?


Elms: 36936659

Elms: 0007849816
Oaks: 0008291375

Elms: P385994
Oaks P261936

Elms: 144574
Oaks: 158722


I pay my fees by Salary Sacrifice. Why have I received an invoice?

As Salary Sacrifice is for a fixed annual amount, it cannot include extras and incidentals which are incurred ad hoc through the year. As such, where extras have been incurred, you will receive an invoice for those specific charges. These can be paid through our Online Shop or by Direct Debit, but cannot be added to your fixed Salary Sacrifice payment.

What will I be charged for Bank Holidays and University closed days?


Fees are charged at the full rate for periods of holiday including Bank Holidays, staff training days and sickness or where the nursery is closed temporarily in exceptional circumstances.
Fees are not payable for University closed days.


What happens if I don't pay my nursery fees?

The Finance Office provides regular balance updates to nursery staff. Failure to make payments when requested will result in the withdrawal of your nursery place. Unpaid charges will be referred to the University’s solicitors for collection through the courts, incurring interest and charges for which you will be liable.

Who can I can I contact for further information?

To discuss making payments or setting up a Direct Debit, contact Treasury Management Credit Control at or on 0121 414 3926.

To discuss any other matters relating to the nursery service please contact the nursery office on 0121 414 8118 (Elms) or 0121 414 7999 (Oaks).


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