CoSS HEFI Digital team

Welcome to HEFI Digital at the College of Social Sciences (CoSS).

Our role is to promote and provide support in the use of technology for teaching and learning. Our team offers a wide range of services to help you get the most out of Technology Enhanced Learning. We can help you get started with Canvas, or support you with enhancements such as introducing online formative assessments to your programme. We can also help design and implement fully online programmes and MOOCs.

The Higher Education Futures Institute's (HEFi) mission is to support staff to deliver innovative and inclusive research-intensive teaching. The aim is to optimise student learning and prepare students for their futures. HEFi is open-access to facilitate shared learning with and from colleagues across the higher education sector.

Our expertise

Blended learning: The team can help design, implement and support your technology-enhanced teaching, at a pace that you are happy with. We are here to assist you with the whole process.

Training for groups or individuals: Canvas, distance and blended learning are our specialties, but we can provide training for groups or individuals on other topics too.

Online distance learning: The team has many years of hands-on experience in the development, delivery, and administration of online distance learning courses. We have been heavily involved in Masters-level programmes for IDD, the well established WebAutism programme, and many distance learning CPD courses for the School of Education.

Multimedia development: If you have an idea for a piece of multimedia work, our Developer may be able to implement it. Ideal candidates for such work are interactive diagrams or animations.

Online help: Try our online staff support site for information on using Canvas. Our guides aim to combine technical advice with pedagogical suggestions.

School administrative support: The team can help plan, initiate and support large-scale administrative changes within your School. Examples include the switch to online submission, provision of online student handbooks, and the integration of plagiarism detection software into School quality processes.

Key contacts

Canvas 24/7 support

For Canvas related queries please contact 24/7 support: Did you know you can get help by contacting Canvas 24/7 Support directly? They can be contacted via the following routes:

  • Freephone (from within the UK) 0800 069 8899
  • Live chat with Canvas Support
  • File a support ticket using Report a problem from the Help menu
  • Students with programme related queries should contact the programme office in the first instance

Students of the College of Social Sciences should consult our support site in the first instance.

General Enquiries

For all staff support enquiries please email the College team with as much detail as possible and your query will be forwarded to the appropriate team member.


Virtual Open Office

Join the CoSS HEFi Digital team at one of our virtual open office days. These drop-in sessions will take place each week and are available to all academic and professional services staff where we will help answer any questions you may have related to your teaching. Core tools include Canvas, Panopto, PebblePad and TurningPoint. Please do join us if you have other questions.

Further information: CoSS HEFi Virtual Open Office (Current staff)

Meet the team

CoSS HEFI Digital Team
David Price Head of HEFi Digital (CoSS)
Previlla Devi Learning Technologist
James Gormley Learning Technologist
Helen Greetham Learning Technologist
Nathan Johnson Senior Learning Technologist
Richard Morgan Learning Technologist

Team contact details (Current staff)

General Enquiries

For all staff support enquiries please email the College team with as much detail as possible and your query will be forwarded to the appropriate team member.


Staff development and training

To book a place on one of our courses please select from the list below:


Professional Services