Student Experience Officers


The College of Social Sciences is lucky to have one of the most extensive student experience teams at the University of Birmingham.

We are driven by the desire to ensure that every one of our students - whether undergraduate, postgraduate, UK, international and from all backgrounds - is able to participate and engage with all of the opportunities open to them.

These are our priorities:

  • Feedback - We believe that students should be partners in their learning and have a say in their experience at university.
  • Community - We believe that every student, no matter their background, should feel welcome and included at their university.
  • Development - We believe that university expands your horizons. We're here to give students the opportunity to build useful skills and develop themselves as people.
  • Communications - We believe in the importance of keeping students informed on the things that matter to them in ways that are useful and engaging

student experience officers

Student experience officers

Student Experience Officers are permanent members of staff who work within each School and across the College for undergraduate and postgraduate students. We create and signpost extracurricular opportunities for students to make the most of university as well as empowering students to improve their academic experience.

You can expect Student Experience Officers to be friendly, helpful and approachable. They are often considered to be a bridge between students and the School.

Staff Members: Please let your local Student Experience Officer know of any initiatives that relate to their remits, they can provide you with data on what works best for certain demographics of students, knowledge of what's happening across the University and even some funding. Please also let them know of any events/activities as they can include them in newsletters.

Students: We are here for you! If you have any ideas for how we can improve your university experience then please let us know, we are always happy to hear from you.


Our team of Student Experience Officers work to ensure that our priorities are met by managing a number of initiatives.

We also manage projects to expand our knowledge and support for different groups of students, for example we have a new SEO who will be working specifically for non-standard programmes.

Here are just some of the examples of things we manage every day:


  • Student Reps
  • Surveys such as NSS, PTES, UKES and SELT
  • Focus groups and consultations
  • Student involvement in committees and decision making
  • Managing the feedback loop


  • Creating a community of staff and students
  • Welcome Week and Induction activities
  • Events and trips
  • Academic Societies
  • EDI and underrepresented groups


  • Create and advertise opportunities
  • Collaborate with Careers, Alumni and departments on academic/industry related events
  • Work with Personal Tutors and Wellbeing Officers


  • Manage School communications
  • Newsletters, Social Media & Canvas presence
  • Strong demographic understanding
  • Keep students updated on things that matter to them

CoSS Student Experience Team

lynda BufferyLydia Buffery (she/her)
Business School

kerrie myers

Kerrie Myers
School of Government

Karen Elliston

Karen Elliston (she/her)
School of Social Policy

Greta Doig

Greta Doig (she/her)
School of Education and School of Social Policy

Deena Baskin-Atkinson

Deena Baskin-Atkinson (she/her)
College Projects (EDI)

David Hathaway

David Hathaway (he/him)
College Projects (Non-standard programmes)

Rose Bennett

Rose Bennett (she/her)
College Student Experience and Wellbeing Manager


Professional Services