Meet the Team: Undergraduate Programmes Team

The Undergraduate Team prides itself on managing the administration of our UG student journey, from Registration and Welcome, right through to final exams and Graduation. The Team aims to offer a high level of professional customer service to our students, acting as the first point of contact in the event of a query, and also offers dedicated programme related administrative support, working in partnership with individual programme directors, thus ensuring that our programmes are administered efficiently and effectively.

The Undergraduate Team is one of the larger Programme Teams with 13 members of Professional Services staff, and we service c.2900 undergraduate students. The team is led by Liz Elliott and is currently located across both University House and JG Smith, and within this there are two streams – one for Accounting & Finance and Economics programmes and another for Management and Marketing programmes. Each stream has its own Team Leader. Our team members’ responsibilities are outlined below:

Undergraduate Team Manager – Liz Elliott (ext. 48623)
Liz is responsible for the overall management of the UG Team, ensuring a high quality service is delivered and implementing the strategic forward planning of all operational programme related administrative activity for the whole team. Liz is primarily based in University House, but also spends a proportion of time each week in JG Smith.

Accounting & Finance & Economics stream
UG Team Leader for the Accounting & Finance and Economics stream – Lisa Docker (ext. 46742): Lisa is responsible for overseeing the day to day management of the team that administers our undergraduate Accounting & Finance and Economics programmes. Lisa currently splits her time between the two University House and JG Smith UG Offices to ensure her split site team can be managed and supported effectively. Within her team, Lisa has four programme administrators, as listed below:

• Programme Administrator for BSc Accounting & Finance – Shahena Begum (ext. 46691, University House)
• Programme Administrator for BSc Accountancy (KPMG programme) – Miriam Nicholson (ext. 43175, University House)
• Programme Administrator for BSc Economics Suite (Years 1&2) – Rita Green (ext. 47550, JG Smith)
• Programme Administrator for BSc Economics Suite (Year Abroad, Final Year, Economics Exchange & Erasmus) – Wendy Rose (ext. 46640, JG Smith)

There are also two Student Advisors within this stream:

• Student Advisor for BSc Accounting & Finance and BSc Accountancy – Sean Brawley (ext. 43033, University House)
• Student Advisor for BSc Economics Suite – Christine Jennings (ext. 58364, JG Smith)

Management & Marketing stream
UG Team Leader for the Management & Marketing stream – Andy Buck (ext. 42519, University House): Andy is responsible for overseeing the day to day management and support of the team that administers our undergraduate Management and Marketing programmes. Andy is located in the UG Office in University House where his team is based. Within his team, Andy has three programme administrators, as listed below:

• Programme Administrator for BSc Business Management Suite (UK) – Joanna Crump (ext. 46690, University House)
• Programme Administrator for BSc Business Management Suite (Singapore) – Husnara Bibi (ext. 48627, University House)
• Programme Administrator for UG Business Minor programmes, Management Exchange &
• Erasmus, Year in Industry & Year Abroad – Jaspal Shambi (ext. 46317, University House)

There is also one Student Advisor within this stream:

• Student Advisor for Management & Marketing programmes – Richard Scott (ext. 58177, University House)

What do our Programme Administrators do?

Our programme administrators are integral to the running of UG programmes. They are responsible for the day to day administration of their allocated cohorts, from registration of students to programmes and modules, support of timetabling, administration of assessments, marks and feedback (including ensuring all marks are inputted into BIRMS and released to students in a timely manner), attendance monitoring, and supporting the organisation of prize ceremonies and graduation events. Our programme administrators work closely with individual programme directors to ensure the efficient and high quality running of our UG programmes.

What do our Student Advisors do?

Our Student Advisors are key members of the team. They are not only there to support programme administrators with administrative tasks, but they also act as a first point of contact for initial enquiries to the office from both students and staff – either by phone, in person, or via email. Our Student Advisors offer a friendly yet professional service to all of our stakeholders.

We hope that you will pop into our offices to meet the team in person.