Birmingham International Academy (BIA) Wellbeing Officers

Due to the current Covid-19 restrictions, the usual routes to access the BIA Wellbeing Service have been changed. We are unable to see students on a drop-in basis unless this has been agreed with us in advance.

The Welfare Officer and International Student Support Coordinator will be working between Priorsfield and remotely. Students are able to contact us by:


TELEPHONE: +44 (0) 121 415 1104

NB: If we are unavailable to answer your call, please leave a brief message and your student ID number, we will arrange to get back to you on your University email


NB: Remember to choose Ricky Joseph or Josie Walton

We will aim to get back to you as soon as we can. If your query is straightforward we will respond to you using your University email account. However, if you would like to discuss your query with us, or if it is more complex we will get back to you to offer a Zoom or telephone appointment.

For campus-based students we may offer you a face-to-face appointment in Priorsfield if we are unable to deal with your query through a Zoom or telephone appointment.

We will offer Zoom or telephone appointments during the following UK times:

Mondays: 09:30 – 12:30

Tuesdays: 14:00 – 16:30

Wednesdays: 14:00 – 16:30

Thursday: 09:30 – 12:30

Fridays: 09:30 – 12:30

There will be flexibility to offer Zoom or telephone appointments at other times in an emergency. We will be reviewing these arrangements throughout the semester.



Professional Services