Time to Talk?

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If you’re going through a tough time, talking to someone can help. Whether it’s your studies or life in general, we’re here to support you. From our trained and friendly Wellbeing Officers to our 24/7 support line UBHeard, we offer a range of free and confidential services for all students.  

Whenever you’re ready, find a service that works for you. You don’t need to struggle on your own, we’re #HereForYou. 

I’d like to... 

…talk to someone straight away

If you would like to talk to someone straight away, UBHeard is a 24/7 confidential listening and support service available to all students that you can access via phone, live chat or text message. 

There are also a range of other services available to you if you feel that you require urgent mental health support

...book an appointment

Each school has their own Wellbeing Officer(s), who can provide practical and emotional support for you if you are experiencing personal problems, particularly when these might interfere with your studies.  

The Mental Health and Wellbeing team is staffed by experienced therapeutic practitioners that can help you to explore the difficulties you may be facing and will help you to develop effective strategies to overcome them. 

For help and guidance around university life and accommodation, our trained Student Mentors may be able to help.  

If you have been subjected to sexual violence and would like support, you can reach out through our “You Report, We Support” online tool. 

…find an out of hours service

For 24/7 services, check out: 

For students living in university or partner accommodation, who need advice around accommodation and university life, Student Mentors run a drop-in service at the Mentor Office based at the Vale Hub, from Monday to Friday, 4pm – 8pm during term time.  

…talk about something outside of my studies

Taking care of your mental health and wellbeing is important in achieving your academic potential, but here at UoB, we understand that life happens and external factors can have a big impact on your studies.  

We have a range of confidential services that can help you to work through any problem you might be facing, whether that is around or outside of your studies: 

Our ‘World of Wellbeing’ contains a wealth of further information, self-help resources and the full range of services available to you.

...find a space to think and reflect

Based at St Francis Hall, next to the Guild of Students, the Multi-Faith Chaplaincy offers an inclusive space for prayer, meditation, and relaxation. Featuring a piano that is free to use, and tea and coffee facilities, the Chaplaincy is a safe space for all students to take time out to think, reflect or pray. Everyone is welcome; all faiths and none.

...explore the university’s full ‘World of Wellbeing’ offer

UoB’s ‘World of Wellbeing’ encompasses the full and extensive range of services available to support you in taking care of your mental health and wellbeing. Whatever you need, our ‘World of Wellbeing’ has a service for you.

...know more about my mental health and wellbeing

As a student of UoB, you have access to a wealth of resources designed to help you to take care of yourself. From self-help guides written by clinical psychologists, to handy apps that you can download, our self-help tools are there for you to access as and when you need. You can access a range of resources to help you with everything from advice around eating well, sleep, alcohol and drug awareness, stress and much more.

 It's okay to not be okay...

Find out about Wellbeing Officers

Time to Talk? Your Wellbeing Officers

Find out more about UBHeard

Time to Talk? Introducing UBHeard

Wellbeing Services - mythbusting

Time to Talk? Mythbusting


How others have benefitted from accessing our mental health and wellbeing services:

“Using the Mental Health and Wellbeing service has really been transformational to me. Having such a short waitlist before my first session, has just allowed me to take control and ownership of my mental health. It really has allowed me to thrive.”

“I've never talked to anyone about my feelings, so it's quite nice to be able to talk to someone.”

Here’s what some of you had to say about your Wellbeing Officers:

“The service was amazing – really attentive and made me feel like my problems were valid. I was also offered a lot of useful advice on how to move forward and what services are available to me.”

“Very quick response and very empathetic to the situation! Thank you for your hard work!”

You can also help us to keep student feedback at the front and centre of our service provision. We are here to listen to you and to bring you the services that you want to see.  

Taking care of yourself

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Professional Services