Reasonable Diligence

Last Updated: 23rd October 2020

Please note that this process is fluid and may be subject to change in the upcoming academic year (2020-21) to facilitate the bimodal delivery of teaching. We will aim to update this page as often as possible to ensure that you have the most up to date information regarding the Reasonable Diligence process. Please check this page regularly for updates.

Stages of Reasonable Diligence

Stage 0 - Attendance Support Advisory Contact

If you do not engage with your studies for 15 days (10 university working days) you may receive an Attendance and Engagement Support Advisory (AESA) email. The purpose of this email is to advise you about how to best ensure that your attendance and engagement is recorded and to submit appropriate absences. In addition, the email recommends different options for further support if you are encountering difficult personal circumstances that are affecting your engagement. Finally, the email seeks to remind you of your responsibilities to the University's standards and expectations with regards to Reasonable Diligence.

If you have received an AESA email, you should check that:

  • you are engaging with your online teaching correctly using your university login details
  • you have submitted the appropriate absences using our Submit an Absence page where you have been unable to engage with your studies as expected.

If you need further support you should also contact your Personal Academic Tutor, School, Wellbeing Officer or the International Student Team for appropriate advice.

Stage 1 - Making the Most of Your Studies (MMOYS)

If you remain disengaged or your attendance and engagement does not increase substantially, then you may be invited to a Making the Most of Your Studies event or (if you are in your final year of study) a Making the Most of Your Studies one-to-one meeting.

The Making the Most of Your Studies event (with supporting Canvas course) is an opportunity to explain in more detail what support the University can offer you and the ways in which the Wellbeing Team can assist you with any personal or private issues that may be affecting your attendance. All students are entitled to request a Making the Most of Your Studies one-to-one meeting.

This event or meeting will also commence section 5.2 of Stage 1 of the Student Attendance and Reasonable Diligence Procedure.

This is a compulsory event and if you are unable to attend the original date, you must inform the CAL Student Attendance Team within 5 working days of receiving the invitation so that a one-to-one meeting can be arranged at an alternative time.

If you do not attend, you may be immediately progressed to Stage 2 of Reasonable Diligence.

Stage 2 - One-to-One Meeting

Following the Making the Most of Your Studies event or meeting, you will be provided with an action plan to support you as you improve your attendance and engagement. If your attendance and engagement does not meet the requirements of your action plan, then you may be progressed to Stage 2 of Reasonable Diligence and be invited to a one-to-one intervention with a senior academic within your School. This meeting is a formal opportunity for you to ensure that we are aware of any substantial circumstances that have had an adverse and ongoing effect on your attendance and engagement or have prevented you from meeting the requirements of your action plan. If there are substantial circumstances, you must let us know immediately and provide contemporaneous , independent third part evidence to confirm the existence of the reported circumstances so that we can ensure that you are provided with the appropriate support to still make the most of your studies and achieve your academic potential.

This is a compulsory event and if you are unable to attend the original date, you must inform the CAL student Attendance Team within 5 working days of receiving the invitation so that an alternative date can be agreed.

If you do not attend, you may be immediately progressed to Stage 3 of Reasonable Diligence.

Stage 3 - Progress and Awards Board

Following the Reasonable Diligence Intervention meeting, you will receive a formal letter outlining any revision to your action plan and the appropriate services that you must engage with to support your improved attendance and engagement. If you do not show an attempt to engage with these services and/or your attendance and engagement does not substantially improve, then you may be referred to the University's Progress and Awards Board with a recommendation that you are withdrawn from your programme of study.

If you have any further questions about the Reasonable Diligence process and how it may affect you, please contact the CAL Student Attendance Team using calsat@contacts.bham.ac.uk.

Making the Most of Your Studies

Making the Most of Your Studies is an online webinar and Canvas course which will be made available shortly.

The webinar and Canvas course will provide you with advice and guidance from Academic Staff and members of the Wellbeing Team on how to make the most of your studies at the University.

If you wish to contact the Wellbeing Team, please visit the College of Arts and Law Wellbeing Services Canvas page, which serves as a hub of information with contact details for your Wellbeing Officers, as well as other resources to help you with any challenges to your wellbeing that you may face during your studies.

 

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