Contact us


For all student enquiries about your personal or academic student record please contact the Hub Services Team, who will be happy to help answer your questions. The Hub Services Team can be contacted in the following ways:


Tuition fee queries

 If you don’t think you have been charged the correct amount of fee, please email

 For queries relating to fee payments please contact Accounts Receivable using the Finance Service portal

Certificates and Transcripts

For advice on requesting paper copies of your documents, or how to view and share documents online please see the Frequently Asked Questions available on

Proof of study letters

Proof of study letters:

If you are a current student, or an alumni who began their course after 2002, you can request a proof of study letter via If you need a letter containing specific detail, please visit our StudentHelp webpages covering our statement and letters.


If you began your course before 2002, you can request a proof of study letter.

Visas and Immigration

If you have a query relating to student visas or immigration please consult the International Student Team web pages where you can also make an appointment to meet with an advisor.

Changing your personal details

To find out how to change details including your name or contact information please visit the My UOBdashboard. The myUOB app can be downloaded from your Android or Apple app store.

Registering for your programme of study

For assistance with registration, please go to where you will find the Welcome and Registration page. Here you will find Frequently Asked Questions on how to register, common errors and how to receive your ID card after registering with the University.


Any queries related to your application to study at the University should be directed to the Admissions Office using their online query form.

My query isn’t related to any of these options

Please view where guidance is available on a range of other topics. You can also log a call through the ‘contact us’ function available at the bottom of each student help solution which will be assigned to the most relevant team to answer.

In person

If you have a query that you can’t find the answer to online, or a problem that you need support with, then dedicated staff at the Student Hub in Aston Webb C Block will be ready to help.


Hub Services Team

Student Services

Aston Webb C Block

The University of Birmingham


B15 2TT


To listen to the options available to help give you the right contact for your query please call the number below:

0121 414 6790

Research student administration contacts


Professional Services