Whatever your query, we're here to help or point you in the right direction.
Our opening hours
Monday 10:00 - 16:00
Tuesday 10:00 - 16:00
Wednesday 10:00 - 16:00
Thursday 10:00 - 16:00
Friday 10:00 - 16:00
Worklink Hub, Ground Floor, University Centre, University of Birmingham, B15 2TT
For further information on University term dates including University Closed Days, please visit the Term Dates webpage.
In compliance with Data Protection Law, the University is unable to divulge information relating to your account to a third party unless we are in possession of your signed consent with a completed 3rd Party Disclosure Form.
For more information about how the University might use your data, please visit our Privacy Pages.
Feedback, Compliments and Complaints
We welcome all feedback about our services. If you have feedback you’d like to share with us, please submit this via our Portal.
Each time you use our portal as a customer, you will receive a brief survey about our service provision. Completing this helps us to identify what is going well in our services and where enhancements can be made. Please take 2 minutes to complete this survey.
If you would like to compliment the service provided by a specific member of staff, this can be raised via the Portal and will be shared directly with the team.
If there is a problem and you would like to make a complaint, please raise a Portal case. You will receive an automated response to acknowledge your case and we will then respond to you within 10 working days. A member of the team will liaise with you to find a resolution as quickly as possible.