University life is exciting, but it also comes with its fair share of challenges. Available for ALL registered University of Birmingham students, UBHeard is a free confidential listening support service that gives you immediate emotional and mental health support 24 hours a day, 7 days a week, 365 days a year.
As of Monday 31 March 2025, contact details to reach out to the service have changed to the below.
If you’re in the UK, access the free UBHeard service by calling the 24/7 confidential helpline on 0800 917 9379 (Freephone UK*) to speak to a trained counsellor.
*Some phone providers do charge for freephone numbers so please check with your service provider.
As well as access to an online portal, you can also download the free Wisdom App from the App Store (iOS) or Google Play (Android) for a range of features including contacting a dedicated wellbeing counsellor using live messaging and video calls. This is ideal for UoB students not in the UK and replaces the international number. Wherever you are in the world, this makes accessing the service easier and more accessible.
How to log into the Wisdom App and online portal
- Download the app or log in using this online link
- Enter the UoB unique code: MHA323213 (only required on initial sign-up)
- You’ll then need to set up a profile adding in your details such as name, date of birth and a contact number.
- The icon in the top righthand side can be used for accessibility requirements and if you’d like to change the default language.
Improvements to UBHeard
Through our UBHeard service, you’ll be able to speak to a trained counsellor who will guide you through any issues you may currently be facing – at University or at home. And following student feedback, if English isn’t your first language, the service now offers a translation service. Counsellors use qualified interpreters to give advice and support in over 200 languages.
As well as access to mental health and counselling, you’ll also now be able to access a legal, financial and medical support helpline (from 9am-9pm) through the 0800 917 9379 number. The Wisdom app also offers programmes on wellbeing topics such as eating healthier, sleeping well, stopping smoking and much more to help you improve your mental health and track your wellness.
Who can access the UBHeard service?
All registered University of Birmingham students, including undergraduate and postgraduate students, can access UBHeard through the helpline, online portal or Wisdom App. The service is 100% confidential (*unless significate or immediate risk to self or others) and free to use, 24 hours a day, 7 days a week, 365 days a year.
I'm not in the UK; how can I access the service?
Based on student feedback, there’s now no international telephone number. Instead, you can contact a dedicated wellbeing counsellor using live messaging and video calls through the Wisdom App. Wherever you are in the world, this makes accessing the service easier and more accessible, especially if you want to change the default language to your first language.
What can UBHeard help me with?
The service can be used to support with many issues including:
- Student Work Life Balance
- Money and finance
- Cyberbullying
- Anxiety
- Low Mood
- Stress
- Resilience
- Self Esteem/Self Confidence
- Bereavement
- Social Media Use
- Self-Care
- Alcohol & Drug Use
Or any other emotional challenges you might be facing.
What personal information is requested?
On contacting UBHeard, the following information will be taken:
- Name
- Contact details
- Student email
- Student ID
- Date of Birth
- Address
This information is taken to confirm a student's identity (and that they are a current registered student) and to support any safeguarding issues whilst on the call.
Do you offer specialised support?
If you are referred for counselling, support is available in a range of languages and you are welcome to request counselling from practitioners who are from a diverse range of backgrounds including; BAME, male and female practitioners and those with additional training in supporting those who identify as LGBTQ+. You can discuss this with the Case Manager directly if you wish to explore these options.
UBHeard is delivered by an external partner Health Assured on behalf of Student Services who oversee and monitor the quality of the service provided. UBHeard record all calls for training, monitoring and safeguarding purposes.