International Students Advisory Service (ISAS)

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The International Students Advisory Service (ISAS) provides support and advice for prospective and current international students at the University.

News and Alerts



The University has been advised that a 'scam' is in operation and has been targeting International students by telephoning them and claiming to be from the Home Office. 

The people conducting this scam can be very convincing, so, please be aware that:

 The call will be made by a person who claims that they are calling from the Home Office;

  They may tell you their telephone number (020 7035 4848) and ask you to verify it by checking on the website;

 This same phone number will be on the Home Office website;

 In addition, the caller ID on your phone may show this number (020 7035 4848);

  • The caller will have your full name, postcode in the UK and passport number, and the caller will ask you to confirm that the details are correct (we do not know how they have obtained your details but the Home Office has been made aware of this by Universities in the UK);

 The caller will then proceed to tell you that you have not paid for an immigration service, and will tell you that you have to pay a fine (from reports this ranges from £1200 - £1520);

 They will tell you that if you do not pay they will report you to the Police and/or the Home Office who will detain you or deport you;

 If you do not comply with their requests, the caller will become increasingly insistent and verbally aggressive.


We understand that you may feel anxious or afraid; however, it is not Home Office policy to ring applicants and demand payment.

Therefore it is extremely likelythat this is a scam and the caller is trying to steal your money. 

Please do not let the caller frighten or intimidate you. Instead, try to remain calm and do one of the following:

(1) Tell the caller that you are aware that there is a 'scam' that targets international students, and that your University has told you NOT to pay any money.  Your University has instead told you that you need to verify if they are really the Home Office and to do this the caller should give you their name, telephone number and the location of their office/team in the Home Office.  Tell the caller that you will give their details to the University's International Student Advisory Service who have said that they will check the information directly with the Home Office.                                                                             


(2)    Tell the caller that you are aware that there is a 'scam' that targets international students, and that your University has told you NOT to pay any money. Tell the caller that you are authorising them to email the University and explain in the email what is needed from you.  Please note - you do not need to give them an email address as the Home Office has the email addresses to contact us at the University. If the caller is a genuine Home Office member of staff they will be happy to email the University directly.

End the phone call and immediately email the ISAS at - in the subject box put 'SCAM CALL FROM THE HOME OFFICE'and tell us:

       The name, number and location of the caller if they provided it - we will then check with the Home Office and get back to you;

       If you received a call and they refused to give you any information please let us know; the ISAS will send you an authorisation form which will allow us to email the Home Office and check if they did try and contact you.  The ISAS will then contact you following this check.

If the caller becomes aggressive or abusive after you inform them that the University has requested that you do NOT pay them any money, hang up the phone immediately.

We understand that you will feel anxious about this, but please, do not pay money or provide any banking details if you receive a call. 

We hope that you do not receive a call, but if you do, please follow our instructions above.

Can ISAS help you?
Detailed information on who is eligible to use ISAS, the services provided and areas of advice.

Visas and immigration
Information on UK immigration including making a visa application, ATAS (Academic Technology Approval Scheme), police registration and the visa correction scheme.

Visa workshops and newsletter
Information on both previous and future workshops. Instructions on how to register with Interlink, the ISAS email messaging service, and access to the ISAS newsletter.

Working in the UK
Information about the UK's immigration rules regarding employment, including both working during your studies and after you have finished your course.

Living in the UK
What you can expect when you arrive in Birmingham and the UK including accommodation, finance, healthcare, safety and driving in the UK.

Information guides
Information guides by ISAS and UKCISA (UK Council for International Student Affairs) on a range of international student's issues.

Advice for staff
Information for University staff on the immigration implications of academic decisions and referrals for staff related immigration advice.

New students
The ISAS Welcome pages contain information specifically for new students, including visas, travelling to the University and living in the UK.

Contact us
Details on how to contact ISAS.

Link to online enquiry service

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