Red Carpet has been designed exclusively for Campus Services to define our standards of customer service and enable us to create an excellent customer experience.
Any interaction with University students, staff or the wider community will result in either a positive or negative impression of our services. It is our job to ensure all customers are made to feel valued and important – like we have rolled out a red carpet.
Introduction to Red Carpet
Red Carpet is about educating and motivating every person in Campus Services to deliver great customer experiences as part of our everyday roles.
Our Vision
Excellence at the heart of everything we do
Our Mission
Through our passion, expertise and professionalism, we provide excellent customer experiences to enhance the learning, business and lifestyle needs of the University and our extended community.
University of Birmingham Values
EXCELLENCE:
We have the highest standards, knowing we can always be better
LEADERSHIP:
We shape our own future and support others’ success
PIONEERING SPIRIT:
We are the first to do things and we take calculated risks
PURPOSEFULNESS:
We know our strengths, focus on our goals and persist in adversity
PRAGMATISM:
We are well-grounded and practical, tackling and solving problems
Red Carpet Behaviour Themes
We have created a practical framework of six key behaviour themes, each with their own set of behaviours. The behaviours are relevant to every role, at every level in Campus Services.
If we all live these behaviours everyday at work we will all enjoy delivering great customer experiences in our roles.
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