Mandatory quarterly patches and maintenance packs for software improvements and fixes
Continuous Service Improvement (CSI)
Optimising the build of Oracle Fusion.
Ongoing User support and training
Guidance to help users become familiar with the new ways of working and gain the skills required to take full advantage of the features, capabilities and functions of the software.
Overseeing the Managed Service Contract
Leading the on-going relationship with the Managed Service Provider.