Procurement Services Feedback Form In 'Procurement procedures' Purchasing Card proceduresPipette Servicing and Calibration FrameworkSSA form over £25KSSA Form for £10K to £25KRaising RequisitionsManagement PackOverview of ProceduresTrainingCore Training RequestsSupply ChainProcurement proceduresWhole Life CostingProcurement Services Feedback Form Back to 'Procurement' In order to continuously evaluate the delivery of service and to aid in improving our processes, please take a few minutes to complete this customer service survey. (1) How satisfied are you with the speed of the procurement process? Very satisfiedSomewhat satisfiedVery dissatisfied Please provide additional information to enable Procurement to make improvements, if required. (2) How would you rate the feedback and information during the process? Good CommunicationAverage CommunicationPoor Communication If low, please give reason below If poor, which areas need improvement. (3) How would you assess the helpfulness of the Category Manager supporting you? Very helpfulSometimes helpfulNot helpful Additional comments (4) How would you rate their flexibility and support in what you were seeking to achieve? Very flexible and supportiveMostly flexible and supportiveNot flexible or supportive Please provide additional information to enable Procurement to make improvements, if required. (5) How aware are you of the University rules relating to procurement? Very awareHave some understandingHave limited or no understanding Please provide additional information to enable Procurement to make improvements, if required. (6) How happy were you with the final outcome? Very HappyNeither Happy or unhappyVery Unhappy Please provide additional information to enable Procurement to make improvements, if required. (7) How would you assess the overall performance and why? Excellent ServiceSatisfactory ServicePoor Service Please provide additional information to enable Procurement to make improvements, if required. Your details Please complete your contact details if you would like a member of the procurement team to discuss your comments further. Name First name Last name Email Phone Submit