Complaints Procedure

We are commited to providing a high standard of service to all of our customers. However, if you feel that you have cause for complaint, please contact Accounts Receivable via Service Now

Alternatively write to:

Head of Income
Finance Office
University of Birmingham
B15 2TT

Please include the following information to help us identify and address your concerns: 

  • Student name and University identification number
  • Your telephone, email and postal address
  • Details of your complaint
  • What you would like the outcome of your complaint to be, e.g. an apology

If we are not able to resolve your concerns immediately, we will send you a written acknowledgement of the issue that you have raised and ensure that you are kept reasonably informed of the progress of our investigation.

If you are not satisfied with the final response from Accounts Receivable you can pursue the matter further under the University's Code of Practice on Student Concerns and Complaints (



Professional Services