Employee Advice, Listening and Support Services
What is it and who is it for?
The Employee Advice and Listening Service is support open to all University staff. Its aim is to help staff make informed decisions about work and personal issues.
How does it work?
The service uses professional listening and, where appropriate, allows for further exploration of the issue, which may result in guidance and advice being given. Referrals to specialised services both internal and external to the University may be suggested but will not be made without consent of the staff member.
How do I access the service? What happens when I do?
Upon contacting the service you will receive an initial listening and advice/guidance service from an Employee Adviser. The service works within a disclosure, confidentiality and data protection policy. Records made in regard to staff contact remain within the Employee Advice and Support Service and are not linked with any personnel files. You will be talked through the policy, and if you have any concerns as to where the policy allows for disclosure, or for confidentiality to be breached, please do not hesitate to contact the Employee Adviser.
We can see you at our offices, or negotiate to use other facilities within the University. The service operates from Monday to Thursday inclusive and we will acknowledge your initial enquiry as soon as possible.
Contact: Jean Harris, Employee Advisor, tel: 0121 415 8774 (x58774), firstname.lastname@example.org
Do you provide counselling?
Counselling is provided to University staff by Workplace Wellness, an external national provider. Access to counselling is initially via a self-referral to the Advice & Listening Service, who will facilitate your referral to Workplace Wellness if appropriate.
Your first appointment with Workplace Wellness will be a telephone consultation when it will be agreed whether you are accepted for up to six sessions of counselling. Once accepted for counselling you can arrange your appointments either close to your home or to the University, this will be within a 15 mile radius of the address chosen, directly with Workplace Wellness.
Telephone counselling can be made available if travel to the counselling venue is not possible for you.
I need advice outside of office hours, what do I do?
Workplace Wellness provides a 24/7 helpline for immediate emotional support, debt management services, general advice and information. The helpline access number is: 0800 1116 387
I’ve been affected by Harassment, can you help?
The Harassment Advice Service is a completely confidential service where you can discuss your situation with a trained staff volunteer. The Advisers can listen to your problem, offer impartial advice and talk you through your options. Your union harassment representative can also provide advice and support.
Who are these Advisers?
Harassment Advisers are from a variety of areas of the University, including the Guild of Students, Corporate Services and the Colleges, and represent a wide range of staffing levels and social groups. Harassment Advisers are here to assist any member of the University of Birmingham affected by Harassment including staff, students and visitors.
How do I make an appointment?
Please contact the Employee Advice and Support Services by emailing email@example.com or telephoning 0121 415 8774 (x58744). Please note that we operate a strict confidentiality policy and work in accordance with the University policy on Harassment and Bullying.
For more information visit the website.
Do you provide Citizens’ Advice?
A representative from Citizens Advice comes to the University every Wednesday morning. They can provide free, independent, impartial and confidential advice to any member of staff on an appointment-only basis.
What advice do they give?
Citizens Advice can offer advice in the following areas:
- Consumer issues
How can I book an appointment?
Appointments can be booked by emailing firstname.lastname@example.org or by telephoning 0121 415 8774 (x58774)
Further information can be found at www.citizensadvice.org.uk