- Providing that onboarding has happened in advance of your start date then the earliest your IT will be available is on that start date.
- HR will input the joiners information you provided with your acceptance email. To avoid delays please accept and provide the completed information within 2 days of receiving the offer.
- If you have worked at the university within the last 12 months, your previous staff IT account will be re-activated. If you remember your user name and password you will then be able to log in.
(See ‘Using the My.Password Service' below)
- All other teachers will need to contact the IT Service Desk to gain access to your account. You will be asked to confirm your identity so please have your ID number to hand. If you have not yet been given your ID number please email: email@example.com.
Contacting the IT Service desk
Contact the IT Service Desk by phone: +44 (0) 121 414 7171
Use the IT Service Desk Contact Us Form: If you use the form, the IT Service Desk will respond by email asking you to confirm your identity.
Browse our IT Service Portal and search our knowledgebase, request access to services or report faults to the IT Service Desk.
Find more information on the IT Service Portal