'Develop Your Communication Skills and Interpersonal Influence' course preview transcript

'Develop Your Communication Skills and Interpersonal Influence' course preview

Ignite curiosity, attention, trust and respect.

Introduction:

1. Communicating with your colleagues

How to make requests effectively – 2m 59s

When to use the phone or send an email – 3m 29s

How to interpret nonverbal cues – 3m 10s

2. Communicating with your supervisor

How to manage expectations – 2m 25s

Get the guidance you need – 2m 57s

Ask your boss the right questions – 2m 48s

Know when to listen and when to speak – 3m 1s

3. Communicating in tricky situations

Communication and cultural differences – 3m 37s

How to handle an interruption – 2m 50s

How to respond to critical feedback – 3m 29s

How to communicate as an introvert – 3m 28s

Colleges

Professional Services