Our AI-powered voice-to-text communication platform replaces voicemail-based referral systems with a smarter, structured, and trackable interface for patients and clinicians. Patients simply record their message digitally, which is automatically transcribed and categorised into administrative, medication, or clinical concerns. Since over 90% of queries are non-clinical, this automated routing dramatically reduces administrative load and frees specialist nurses to focus on urgent care.
The platform enhances accessibility through multilingual support covering more than 90 languages. This directly supports health equity by improving access for those who face language barriers or struggle with traditional communication systems. Patients receive clear confirmation that their enquiry has been submitted, removing the uncertainty and stress common with current voicemail lines.
Co-designed with NHS clinicians and patient advisors, the solution is rooted in real-world care experiences. It supports faster response times, improved workforce sustainability, and more efficient operational planning. A real-time analytics dashboard helps services visualise enquiry patterns and predict staffing needs, enabling informed resource allocation.
Security, governance, and patient trust sit at the heart of the platform. Only essential data is stored, and identity verification ensures that only the right people access the right records. The system is progressing through NHS digital assurance, with a Clinical Safety Officer in place and compliance work aligned to recognised standards, including DTAC and the NHS Digital Health and Care Plan.
This innovation arrives at a critical moment. Demand for specialist care continues to rise, while the NHS faces workforce shortages and increasing appointment backlogs. Digital-first strategies and self-management models are now national priorities, and clinics are seeking tools that maintain safety while reducing pressure on frontline teams.