LRAT Performance

LRAT and TAMU work to tight service level agreements. Priority 2 SLA is five working days.

Priority 1 SLA : February 2020

Helpline calls from those currently teaching a class should be responded to within ten minutes: 85%

Priority 2 SLA : February 2020

After immediate action has been taken, the longer-term permanent fix is assigned Priority 2 : resolution should be within five working days: 98%

Room check SLA : February 2020

The AV and IT in 100% of centrally managed room should be checked at least every two weeks: 97.4%


Professional Services