LRAT and TAMU work to tight service level agreements. Priority 2 SLA is five working days.
Priority 1 SLA : February 2020
Helpline calls from those currently teaching a class should be responded to within ten minutes: 85%
Priority 2 SLA : February 2020
After immediate action has been taken, the longer-term permanent fix is assigned Priority 2 : resolution should be within five working days: 98%
Room check SLA : February 2020
The AV and IT in 100% of centrally managed room should be checked at least every two weeks: 97.4%